Happy family taking a self picture at the sea shore on a sunny day

Good to KNOW membership FAQs

Top tips to keep in mind, courtesy of Accor Vacation Club’s Members Services team.

Have you taken advantage of the new GAP booking window?

We have listened to the feedback, provided through the 2016 Members Survey, at Members Workshops and over the phone. Changes have been made that deliver greater flexibility and provide more opportunities to make online reservations. Enter – GAP Bookings. Once the 7 night reservation booking windows for all levels of membership have opened, 10 months prior to check in, reservations shorter than 7 nights can be made when there is no availability either side of the shorter duration block using the new GAP booking window. Conditions apply, so contact Members Services for more on how to use this new Booking Window.

Ensure an always-happy anniversary!

We’ve all been guilty of forgetting about those important anniversaries. We want to help you make sure that never happens when it comes to your Accor Vacation Club Première Points. Your Accor Vacation Club membership anniversary and expiry dates remain the same every year and never change. Therefore, to keep those important dates top of mind, we recommend setting a reminder and planning ahead. Whether you prefer an old-school wall calendar or digital calendar alarm is up to you – just write them down and lock them in! That will help ensure that you never have to worry about having any unused points expire.

Remember, when you check in, your points check out.

Points for Club property reservations are deducted on the actual day of check in – not when you make the reservation. Première Points used for Accor Hotels Select reservations are deducted on the day of reservation allowing you to check in up to 90 days later.

Convert your Première Points with AVC Travel.

Don’t know what to do with your expiring points? Unable to check in to a Club property before they expire? Talk to us about exploring the Accor Hotels Select properties or converting your Première Points to Discovery Dollars. Use Discovery Dollars to reduce the cash component of hotels, cruises and packages booked through Accor Vacation Club Travel.

Coming clean on credits.

Running out of cleaning credits should never deter you from making a new holiday reservation with Accor Vacation Club. If you want to book a stay, but do not have enough cleaning credits available, you can purchase more at the time of making the Club property reservation. Alternatively, Members can choose to book an Accor Hotels Select property, which does not require you to use a clean credit at all.

Stay in touch.

Not receiving all the latest news from the Club by email? If you think you might be missing important updates, please don’t hesitate to call. Your Members Services team can check that we have your current email details, and ensure that you are subscribed to receive all of our important news.

Telephone Workshops.

We love nothing more than bringing Members up to speed on all the membership benefits they are entitled to, and helping use each and every point! Make sure you call Members Services to arrange an annual workshop, to help stay on top of the many benefits and maximise your Membership to its full capacity. Our mission is to ensure you can fit in as many holidays and experiences with

Accor Vacation Club as possible to create holiday memories that matter.

For more information or to answer any questions you may have contact your friendly Member Services Teamon AU: 1300 76 14 14 or NZ: 0800 76 14 14 (press option 2) or email info@accorvacationclub.com.au

To plan your next holiday escape visit www.accorvacationclub.com.au