Happy family taking a self picture at the sea shore on a sunny day

Good to KNOW membership FAQs

Top tips to keep in mind, courtesy of Accor Vacation Club’s Members Services team.

Have you taken advantage of the new GAP booking window?

We have listened to the feedback, provided through the 2016 Members Survey, at Members Workshops and over the phone. Changes have been made that deliver greater flexibility and provide more opportunities to make online reservations. Enter – GAP Bookings. Once the 7 night reservation booking windows for all levels of membership have opened, 10 months prior to check in, reservations shorter than 7 nights can be made when there is no availability either side of the shorter duration block using the new GAP booking window. Conditions apply, so contact Members Services for more on how to use this new Booking Window.

Ensure an always-happy anniversary!

We’ve all been guilty of forgetting about those important anniversaries. We want to help you make sure that never happens when it comes to your Accor Vacation Club Première Points. Your Accor Vacation Club membership anniversary and expiry dates remain the same every year and never change. Therefore, to keep those important dates top of mind, we recommend setting a reminder and planning ahead. Whether you prefer an old-school wall calendar or digital calendar alarm is up to you – just write them down and lock them in! That will help ensure that you never have to worry about having any unused points expire.

Remember, when you check in, your points check out.

Points for Club property reservations are deducted on the actual day of check in – not when you make the reservation. Première Points used for Accor Hotels Select reservations are deducted on the day of reservation allowing you to check in up to 90 days later.

Convert your Première Points with AVC Travel.

Don’t know what to do with your expiring points? Unable to check in to a Club property before they expire? Talk to us about exploring the Accor Hotels Select properties or converting your Première Points to Discovery Dollars. Use Discovery Dollars to reduce the cash component of hotels, cruises and packages booked through Accor Vacation Club Travel.

Coming clean on credits.

Running out of cleaning credits should never deter you from making a new holiday reservation with Accor Vacation Club. If you want to book a stay, but do not have enough cleaning credits available, you can purchase more at the time of making the Club property reservation. Alternatively, Members can choose to book an Accor Hotels Select property, which does not require you to use a clean credit at all.

Stay in touch.

Not receiving all the latest news from the Club by email? If you think you might be missing important updates, please don’t hesitate to call. Your Members Services team can check that we have your current email details, and ensure that you are subscribed to receive all of our important news.

Telephone Workshops.

We love nothing more than bringing Members up to speed on all the membership benefits they are entitled to, and helping use each and every point! Make sure you call Members Services to arrange an annual workshop, to help stay on top of the many benefits and maximise your Membership to its full capacity. Our mission is to ensure you can fit in as many holidays and experiences with

Accor Vacation Club as possible to create holiday memories that matter.

For more information or to answer any questions you may have contact your friendly Member Services Teamon AU: 1300 76 14 14 or NZ: 0800 76 14 14 (press option 2) or email info@accorvacationclub.com.au

To plan your next holiday escape visit www.accorvacationclub.com.au

How Accor Vacation Club points work

How Accor Vacation Club points work

Accor Vacation Club was Australia’s first hotel branded holiday ownership club and commenced operations in 2000. The Club has over 28,500 Member families who enjoy holidays at the Club’s 24 Club Properties.

The Club’s operator is part of the AccorHotels group, the largest hotel group in the Asia Pacific region with operations in no fewer than 17 countries.

Thanks to this international prominence, Accor Vacation Club is pleased to be able to reward its Members with a number of unique privileges. These valued members can transfer what are known as Première Club points towards a host of additional services, each implemented to help heighten your overall travel experience. Let us take a quick look at how Accor Vacation Club Points work as well as why they can prove to be so beneficial for your future travel needs.

 

Première Plus Benefits

Première points are the currency that Members use to book accommodation at Accor Vacation Club’s range of properties. However, they can also be used to leverage a wide array of other benefits, negotiated especially for Première Plus Members.

There are a handful of ways in which Accor Vacation Club Première Points can be redeemed to secure a multitude of travel and lifestyle options.

 

These include:

  • Accor Hotels Select, Accor Hotels Asia and Accor Hotels Select Elite programs
  • Accor Vacation Club Travel
  • Interval International

 

Accor Hotels Select, Select Asia and Select Elite enables all Première Plus Members to utilise their Première Points when making reservations at selected AccorHotels hotels and resorts, that are normally not included within Accor Vacation Club’s core portfolio of 24 Club properties portfolio. This offers a greater sense of flexibility and convenience for Première Plus Members seeking destinations beyond the core network.

Alternatively, Première Points may be converted into Discovery Dollars as part of the Accor Vacation Club Travel program. This program is extensive and extends to touring, accommodations and even cruise holidays.  After they are converted into Discovery Dollars, Première Points can be used towards a world of other travel and lifestyle experiences that are available – including discounted golfing for example, flights, or even to shop for wine online.

Accor Vacation Club’s alliance with Interval International enables existing Première Plus members who chose after their first year of membership to continue their membership with Interval to use these points towards an additional 3,000 properties found within over 80 countries. If you consider yourself a global traveller, this option will certainly come in handy.

The World of Travel at Your Fingertips

Accor Vacation Club firmly believes in the principle of rewarding loyal Première Plus members and the programs described above will certainly help to accentuate any current holiday package. Would you like to learn more about how Première Points can be leveraged? If so, feel free to contact a representative. We will be pleased to address any additional questions.

 

 

The information in this article is not personal financial advice and has been prepared without taking into account the objectives, financial situation or needs of any particular person.  Before making a decision to purchase or upgrade a membership in the Accor Vacation Club, you should consider the PDS dated 19 April 2018, issued by A.P.V.C. Ltd AFSL 245515 and available at www.accorvacationclub.com.au or by contacting A.P.V.C. Ltd on 1800 70 81 90.

Accor Vacation Club Members can transfer their Première Points (the Club’s currency) to Discovery Points in order to redeem and book selected travel product as featured on the Accor Vacation Club Travel site

What is Accor Vacation Club Travel and how can I make it work for me?

You might have heard that last week Accor Vacation Club launched a new one-stop travel service and website for its Members.

If you are a Member of this Club and have had a chance to check out Accor Vacation Club Travel, then you might also be asking, what does that mean for me?

For some background, the handy new Accor Vacation Club Travel website is a collaboration between Accor Vacation Club and its new travel provider, Our Vacation Centre Pty Ltd in conjunction with I.C.E. Vacations Asia Pacific Pty Ltd (ICE).

Put simply, ICE specialise in providing a range of exciting travel-based benefit programs for Holiday Ownership (Timeshare) providers like Accor Vacation Club, to benefit Members. They have been the sole provider of cruise product for Accor Vacation Club Members in Australia since November 2013.

Under the new, extended Accor Vacation Club Travel commercial venture, ICE has expanded its offerings beyond just cruises so that Members can take advantage of its expansive Discover365 Program. Think of it as your very own travel agency!

Accor Vacation Club Members can transfer their Première Points (the Club’s currency) to Discovery Points in order to redeem and book selected travel product as featured on the Accor Vacation Club Travel site.

And rest assured, every consultant a Member interacts with has been trained in how Accor Vacation Club and the points system works to help get the most out of your membership.

What kinds of experiences and products can you take advantage of? There are coach and custom tours, or cruises.  Car hire and travel insurance deals. Discounted wine offers, golf holidays and access to more than 120,000 hotels and resorts across the globe.

The team is there to work with you to leverage your membership and book travel on your terms, both at home and overseas. Antarctica, Africa, Europe, Asia and the USA. The world is really your oyster.

To find out more about how this Member program works, visit the FAQs page, or check out the introduction video below.

The information in this article is not personal financial advice and has been prepared without taking into account the objectives, financial situation or needs of any particular person.  Before making a decision to purchase or upgrade a membership in the Accor Vacation Club, you should consider the PDS dated 1 January 2017, issued by A.P.V.C. Ltd AFSL 245515 and available at www.accorvacationclub.com.au or by contacting A.P.V.C. Ltd on 1800 70 81 90. All hotel and cruise bookings are subject to availability.